Who do you work with?
Fashion founders, first and always. Apparel, jewelry, accessories, footwear. If your products are outside fashion, we don’t say no automatically. Message us, tell us what you ship, and we will tell you straight whether we are the right partner.
Is there a minimum order volume?
No. We work with established brands and with founders just getting started. The founder shipping two hundred orders a month today is the eight-figure brand of three years from now, and we would rather be the ones who took them seriously first.
What does it cost?
There is no fixed price list, because shipping a 200-gram necklace to Germany and a hoodie to Texas are different jobs. Tell us what you ship, how much, and where, and we quote you directly. What we promise every client: the quote is complete, the invoice is itemized, and no fee appears that you did not agree to.
Can you make it look like it didn't ship from China?
Yes. No Chinese origin marks on the box, and the tracking number belongs to a carrier in your customer’s country. You can also host the tracking page on your own site through an app we set up, so even the tracking updates stay simple and neutral. As far as your customer can tell, the order shipped locally.
Do you handle returns?
Returns never ship back to China, sending a hoodie from Texas to Shenzhen costs more than the hoodie. For local returns handling, we work with warehouses in your target markets, and this part of our service is still growing market by market. Tell us where your customers are, and we will tell you honestly what we can offer there today.
Do you do sourcing, or just fulfillment?
Both. And with sourcing, you decide how much we do. Some founders want to run their own factory relationships and just want our guidance: recommendations, introductions, a second opinion from the ground. Others want to hand us the specs and receive finished goods. We work both ways, and anywhere in between, and you can change your mind as you grow.
Where do you ship?
Anywhere in the world. Most of our volume goes to the US, UK, Europe, and Australia, but if your customers are somewhere else, we ship there too. On every route we pick the carrier with the best speed for the price, and we handle the customs work, so you are not the one decoding tariff rules.
Can I come to China and see it?
Yes, and we host you properly. The warehouse, your factories, the fabric markets, and the city itself. We sort the SIM, the apps, the payments, the taxis, all the small things that make China feel complicated. Founders who visit understand their own supply chain differently afterward. Book the flight, we plan the rest.
What happens when something goes wrong?
We tell you first, plainly, and fast. You will never chase us for bad news or dig through excuses to find out what happened. If the mistake is ours, we say so and we fix it at our cost. Things go wrong in logistics sometimes. What we control is how honestly and how quickly they get handled.
What if I want to leave?
You leave. Your inventory ships wherever you tell us, no exit fees, no delayed refunds, no charges that keep running after you are gone. Your goods are yours, always. If we caused the problem, we would love the chance to fix it first, but that is your choice, not a condition.
Are you already fashion experts?
We are deep in fashion and still going deeper. We run our own fashion brands, so we live the founder side daily. Peng built his career in Chinese fulfillment and holds a Master's in international fashion marketing. And we are learning more with every client, factory, and production run. We document everything on our social media channels so you can see it in real time.
